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FAQ

Q: Can we go to your factory discussing more detail and checking the quality of the machine?

A: Yes, no problem, welcome to our factory and we will do our best to help you.


Q: We’re not familiar with the international transport, will you handle all the logistic thing?

A: Definitely. Many years experience and long term cooperated forwarder will full support us on it. You can only inform us the delivery date, and then you will receive the goods at office/home. Other concerns leave to us


Q: When can I expect delivery of my item? 

A: All items are dispatched within one week if have stock. Production time will be aboutone month.


Q:How can I share feedback?

A:you can contact to the sales manager if you have any question,we will glad hear back from you


Q:Where is your factory located?

A:Our factory located is NO.159# Sandu Road Taozhu Street Taozhu Zhejiang Province China 


Q:How about your supply ability?

A:We can produce 250-300 per month.


Q:How about your company strength?

A:We have 15 years experience in manufacturing machines, we are the professional Textile machine manufacture integrated with R&D, spare parts producing, machine body making and complete machine . It is one of the leading enterprises in Textile machine industry in China, covering more than 50000 square meters, and it has more than 10 employees including 20 senior engineers.


Q:Are you the manufacture or trading company?

A :We are the manufacturer with professional produce experience on textile machine more than 15 years. We own both of Domestic and international sales department.


Q:Do you supply spare parts?

A:Yes, and with fast lead time.


Q:Do you supply overseas installation and debugging?

A:Yes, but customer needs to bear all overseas expenditure.


Q:How do you control the quality?

A:We have professional inspectors to test the finished products 

strictly according to standard stipulated. You can be assured that 

all the products you get from us are reliable.


Q:How do you make our business long-term and good relationship?

A:1. We keep good quality and competitive price to ensure our customers benefit;

2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.


Q:How to make an order?

AStep 1, please tell us what model and quantity you need;

Step 2, then we will make a PI for you to confirm the order details;

Step 3, when we confirmed everything, you can arrange the payment; 

Step 4, finally we delivery the goods within the stipulated time.


Q:Can I be your agent?

A:Yes, if you want to become our distributor in your place, we are pleasure that we share profits and cooperate together.


Q:Can you offer us the necessary paper to do the customs clearance?

A:Yes, of course. We will send you the commercial invoice, sales contract, packing list, bill of loading (FOB or CFR, CIF terms), insurance policy (if CIF terms), also CO if you need.


Q:Can you provide OEM service?

A:We can provide OEM service. It will depend on your requests; your logo will be customized on our products.


Q:What is your MOQ?

A:1 set.


Q:What information may contain in my inquiry?

A:Such as yarn kind  /spindle  number /yarn special/how many Diamert the Yarn for example 150D/other function need.


Q:Does your company have the guarantee?

A:We will provide 1 year of free maintenance and free spare parts replacement. If the spare parts are broken,we will send the replacement to you by express.


Q:How many days about delivery time?

A:20-25 days after TT deposit.


Q:Is the price offered changeable?

A:We offer reasonable price for every client, and the price is changeable according to purchasing amount.


Q:What’s your payment terms?

A:We accept T/T, L/C, D/P, etc.


Q:What is the packing?

A:General machines are with vacuum packing. Particular machine are packing with vacuum and wooden case. Container loads as per the machine size.


Q: How to get the order ?

A:You can direct contact our sale


Q :How t send money to you ?

A:When the the order is confirm ,our sale will send proforma invoice ,have our bank information.


Q:If i give your order ,do you need deposit ?

A:Yes we need deposit ,due our machine according the customer need .


Q:How to install the machine ?

A:Most of our machine is install well ,some simple parts we will send you install instruction 


Q:If i have problem with machine how can i do?

A:You can contact our after sale on line 


Q:How i can buy the machine parts?

A:Contact to our sale again .


Q:Can i get a discount on the machine 

A:The machine price is depend on the quantity ,if need more details ,contact our sale


Q:Can I order a small list ?

A:Of course,you can.

 

Q:Can we print our own logo ?

A:Yes, we can OEM 


A:What quote do you offer?

---FOB , CIF and others ways according the your needs.

2. Warranty;

All products are guaranteed for 12 months;

1. After-sale service;

Any problem will be get response within 12 hours;

If cannot be solved by on-line guidance, we will replace the goods or do on-site repair;

1. Payment terms;

If total value is more than USD 1000.00, 30%T/T in advance, 70% T/T before shipment;

When total value is less than USD 1000.00, we hope to get your supporting for 100% in advance;


 Q :Any Stock;

A:need new order ,the machine is customer made.


Q:Could you send me all your catalogue and price list?

A:As we have more than twenty of models , it is really too hard for us to send you all our catalogue and price list for you . Please inform me the styles you interested in , so we can offer you the models and pricelist you want for your reference.


Q:What’s your Delivery Time?

A:In generally, the delivery time :

Type                              DELIVERY TIME

Standard machine               10-20days

Non-standard machine      20-30days

We will make the delivery as soon as possible with the guaranted quality.


Q:What is the convenient way to pay?

A:Dear buyer, we are insisting on providing our customers the best service we can offer. L/C , T/T , Western Union are accepted and if you have a better idea , please feel free to share with us .


Q:Which mode of transport would be better?

A:In general , the production are heavy, we advice to make delivery by sea, Also we respect your views of other transportation as well.


Q: Do you have a catalogue?

    Can you send me the catalogue to have a check of all your products?

A: Yes , We have product catalogue.Please contact us on line or send an Email for the catalogue.


Q: I need your price list of all your products, do you have a price list ?

A: We do not have a price list of all products.

    Because we have so many items,and it’s impossible to mark all of their price on a list.

    And the price are always changing because of the raw material cost changes.

    If you want to check any price of our products, please feel free to contact us.

    We will send you offer very soon!


Q: I can’t find the product on your catalogue, can you make this product for me?

A: We can according to your request, the size of the drawings to custom style.

    Our catalogue shows most of our products,but not all.

    If we do not have it,we can also design and make a new mold to produce it.

    For your reference,making a ordinary mold will take about 5-30days.


Q : Can you make customized products and customized packing?

A: Yes.We made a lot of customized products for our customer all the time.

    And we made new toolings for our customers also for producton of new products.

    About customized packing,we can put your Logo or other info on the packing.

    But just have to point out that ,it requires MOQ.


Q: Can you provide samples ? Are the samples free ?

A: NO  due the machine is bigger .we can send you photo and video.


Q: What kind of payment do you accept ? Can I pay RMB ?

A: We accept T/T(Wire transfer),Western Union and Paypal.

    And you can pay in RMB. Sure.


Q : What about your delivery time?

A: We have a lot of products in stock.We can send the stock products in 3 work days.

    If without stock,or stock is not enough, we will check the delivery time.


Q : How to ship my order ? Is it safe?

A: For small package, we will send it by Express, such as DHL,FedEx,,UPS,TNT,EMS.That’s a

    Door to Door service.

    For big packages, we will send them by Air or By ocean.

    We will use good packing and ensure its safety.

    We will be responsible for any product damage caused in delivery.


Q: Can I become an Agent / Dealer of your  products?

A: Welcome! But please let me know your Country/Area fisrt,

    we will have a check and then talk about this.

    If you want any other form of cooperation,do not hesitate to contact us.

    Any requirements or questions,welcome to "Send" us an e-mail Now!!!

    It's our great honor to serve you!